PMO/PMP

Why PMO Directors and Executives Don’t see Eye-to-Eye; It has to do with metrics

By: J. LeRoy Ward (WARD: WIRED)

PMO Heads often ask me the question “What metrics should I use to measure project and project management performance to help make the case for my PMO?” This is an important, and fair, question. Every PMO Head needs to be thinking about this.

At ESI, our two global surveys of the Global State of the PMO show that PMO heads generally use two sets of metrics which I call Level 1 and Level 2. They are shown in the slides below which was part of a presentation I developed entitled “The Value of Project Management–It’s all about ROI” which I delivered in India to several audiences a while ago.

Metrics-Level-1

Metrics-Level-2

Executives, on the other hand, don’t measure their business using the above Level 1 metrics, and many rarely use any of the Level 2 metrics. Instead, they use what I call Level 3 metrics as shown here.

Metrics-Exec-Use

Is it no wonder that so many PMOs go out of existence? When we have a PMO Head bragging about how many project managers are using a PM methodology when an executive is looking for some level of financial return on the investment, we have people talking passed each other. The loser in that game is going to be the PMO Head EVERY TIME.

Start thinking like an Executive and you’ll be around for the long haul (No guarantees of course. After all, it is 2013 rolling into 2014!).

Enjoy the holidays.

WARD: WIRED. Why PMO Directors and Executives Don’t see Eye-to-Eye; It has to do with metrics

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